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Shipping & Returns
Shipping & Delivery
Most eligible items will ship UPS ground, some items may ship USPS.
Shipping Address - Shipping address is verified thru Paypal.
Exceptions and Delays - APO, FPO, and PO Boxes cannot be delivered via UPS so there may be a delay in shipping to accommodate extra verification and will be shipped through USPS.
Drop-Shipped and Back-Ordered Products - We make every attempt to ship an item within the quoted shipping times, however sometimes shipment delays are beyond our control. As long as your purchase is not a special order, you may cancel at any time prior to the shipment of your product. Once your purchase ships any cancellations are subject to applicable shipping charges and a 20% re-stock fee. If your item was a special order, they are completely non-refundable.
Returns & Replacements
Returns - If you are not satisfied, neither are we! If you are not completely satisfied with your purchase, return it in the same condition in which it was received, with "all original packaging" includes power supplies, cables, owners manuals, packaging materials, etc. for a full refund (excluding shipping charges). Return arrangements must be made within 48 hours or receipt. Please be sure to pack the unit in the manner in which it was sent to you and insure the box for the purchase price. Books, microphones and harmonicas (due to health regulations) are exempt from the return policy.
Defective Merchandise - Rarely does a piece of defective merchandise leave Alpha en route to a customer, but occasionally it may get damaged along the way. Should your package arrive and the contents be found to be defective, Please contact us immediately for return/replacement arrangements.
Damaged Shipments - We do our best to package all items carefully, but occasionally some damage occurs in transit. We fully insure all shipments. In the event of obvious damage upon receipt, refuse the shipment. If damage is concealed, contact the local office of the shipping agent and request an inspection. Alpha Music cannot file claims on any packages until they have been inspected. The package can then be returned to us and we will ship another piece of merchandise to you.
UPS toll free 1-800-742-5877 (
1-800-PICKUPS)
FedEx toll free 1-800-463-3339 (
1-800-GOFEDEX)
Ordering
Order Processing - Most orders placed before 3:00 pm Eastern will ship the same day.